Literal Interpretation: One of the limitations is the model's tendency to interpret questions

Literal Interpretation: One of the limitations is the model's tendency to interpret questions

Language models excel at following instructions but often struggle with the collaborative aspects of conversation that humans naturally employ. This limitation in grounding -- the process by which conversation participants establish mutual understanding -- can lead to outcomes ranging from frustrated users to serious consequences in high-stakes scenarios. To systematically study grounding challenges in human-LLM interactions, we analyze logs from three human-assistant datasets: WildChat, MultiWOZ, and Bing Chat. We develop a taxonomy of grounding acts and build models to annotate and forecast grounding behavior. Our findings reveal significant differences in human-human and human-LLM grounding: LLMs were three times less likely to initiate clarification and sixteen times less likely to provide follow-up requests than humans. Additionally, early grounding failures predicted later interaction breakdowns. Building on these insights, we introduce RIFTS: a benchmark derived from publicly available LLM interaction data containing situations where LLMs fail to initiate grounding. We note that current frontier models perform poorly on RIFTS, highlighting the need to reconsider how we train and prompt LLMs for human interaction. To this end, we develop a preliminary intervention that mitigates grounding failures.

Recent attention to anthropomorphism -- the attribution of human-like qualities to non-human objects or entities -- of language technologies like LLMs has sparked renewed discussions about potential negative impacts of anthropomorphism. To productively discuss the impacts of this anthropomorphism and in what contexts it is appropriate, we need a shared vocabulary for the vast variety of ways that language can be anthropomorphic. In this work, we draw on existing literature and analyze empirical cases of user interactions with language technologies to develop a taxonomy of textual expressions that can contribute to anthropomorphism. We highlight challenges and tensions involved in understanding linguistic anthropomorphism, such as how all language is fundamentally human and how efforts to characterize and shift perceptions of humanness in machines can also dehumanize certain humans. We discuss ways that our taxonomy supports more precise and effective discussions of and decisions about anthropomorphism of language technologies.

The past few decades have witnessed an upsurge in data, forming the foundation for data-hungry, learning-based AI technology. Conversational agents, often referred to as AI chatbots, rely heavily on such data to train large language models (LLMs) and generate new content (knowledge) in response to user prompts. With the advent of OpenAI's ChatGPT, LLM-based chatbots have set new standards in the AI community. This paper presents a complete survey of the evolution and deployment of LLM-based chatbots in various sectors. We first summarize the development of foundational chatbots, followed by the evolution of LLMs, and then provide an overview of LLM-based chatbots currently in use and those in the development phase. Recognizing AI chatbots as tools for generating new knowledge, we explore their diverse applications across various industries. We then discuss the open challenges, considering how the data used to train the LLMs and the misuse of the generated knowledge can cause several issues. Finally, we explore the future outlook to augment their efficiency and reliability in numerous applications. By addressing key milestones and the present-day context of LLM-based chatbots, our survey invites readers to delve deeper into this realm, reflecting on how their next generation will reshape conversational AI.

If you can't tell by now, just about every tech company is eager to pray at the altar of AI, for better or worse. Google's recent I/O developer conference was dominated by AI features, like its seemingly life-like Project Astra assistant. Just before that, OpenAI debuted GPT 4o, a free and conversational AI model that's disturbingly flirty. Next up is Microsoft Build 2024, the company's developer conference that's kicking off next week in Seattle. Normally, Build is a fairly straightforward celebration of Microsoft's devotion to productivity, with a dash of on-stage coding to excite the developer crowd.

In the domain of digital information dissemination, search engines act as pivotal conduits linking information seekers with providers. The advent of chat-based search engines utilizing Large Language Models (LLMs) and Retrieval Augmented Generation (RAG), exemplified by Bing Chat, marks an evolutionary leap in the search ecosystem. They demonstrate metacognitive abilities in interpreting web information and crafting responses with human-like understanding and creativity. Nonetheless, the intricate nature of LLMs renders their "cognitive" processes opaque, challenging even their designers' understanding. This research aims to dissect the mechanisms through which an LLM-powered chat-based search engine, specifically Bing Chat, selects information sources for its responses. To this end, an extensive dataset has been compiled through engagements with New Bing, documenting the websites it cites alongside those listed by the conventional search engine. Employing natural language processing (NLP) techniques, the research reveals that Bing Chat exhibits a preference for content that is not only readable and formally structured, but also demonstrates lower perplexity levels, indicating a unique inclination towards text that is predictable by the underlying LLM. Further enriching our analysis, we procure an additional dataset through interactions with the GPT-4 based knowledge retrieval API, unveiling a congruent text preference between the RAG API and Bing Chat. This consensus suggests that these text preferences intrinsically emerge from the underlying language models, rather than being explicitly crafted by Bing Chat's developers. Moreover, our investigation documents a greater similarity among websites cited by RAG technologies compared to those ranked highest by conventional search engines.

The text generated by large language models is commonly controlled by prompting, where a prompt prepended to a user's query guides the model's output. The prompts used by companies to guide their models are often treated as secrets, to be hidden from the user making the query. They have even been treated as commodities to be bought and sold. However, anecdotal reports have shown adversarial users employing prompt extraction attacks to recover these prompts. In this paper, we present a framework for systematically measuring the effectiveness of these attacks. In experiments with 3 different sources of prompts and 11 underlying large language models, we find that simple text-based attacks can in fact reveal prompts with high probability. Our framework determines with high precision whether an extracted prompt is the actual secret prompt, rather than a model hallucination. Prompt extraction experiments on real systems such as Bing Chat and ChatGPT suggest that system prompts can be revealed by an adversary despite existing defenses in place.